UK delivery: Unfortunately, we are currently unable to ship to the UK. As soon as are able to ship, you will be able to select the UK in the country selection list on our website again.
This is where to find our answers to the questions we get asked most frequently. If you still cannot find what you're looking for, feel free to send us a message - either via this contact form or by sending an email to firstname.lastname@example.org.
> ORDER, INVOICE & DELIVERY
> YOGA MAT CHOICE
> VOUCHERS AND GIFT CARDS
WHERE CAN I FIND MY INVOICE?
To save paper, we automatically send you your invoice by e-mail with your shipping confirmation (subject: "your order is on its way"). If you can't find the mail, check your spam or advertising folders - sometimes our mails end up in them.
HOW DO I FIND OUT WHERE MY ORDER IS RIGHT NOW?
After you have placed your order, you will automatically receive an electronic shipping confirmation with a tracking code that you can use to track your shipment online at any time. You can also find the tracking code under the respective order in your shop customer account. If the tracking code does not help you or cannot be found, please contact us and we will take care of your request.
HOW DO I RETURN AN ITEM?
For returns from all countries except Germany, the postage and handling of your return is your responsibility. Please make sure your return package is sufficiently stamped, and please have the parcel delivery including the tracking number confirmed, as we are not liable for lost parcels. Returns within Germany are free of charge. You can create and print one for yourself here: https://bit.ly/2RAG9MI. For our Austrian customers: Please check our returns section for information.
WHAT DOES "ORIGINAL PACKAGING" MEAN? I ONLY WANT TO RETURN A SMALL PART OF A LARGE ORDER, DO I HAVE TO USE THE ORIGINAL BOX?
No, you don't have to use the original box. "Original packaging" only refers to the individual product packaging, not to the box in which you received your entire order. If you have a more suitable box for your return, you can of course use it - the main thing is that the items are protected from damages.
HOW DO I FIND THE RIGHT YOGA MAT? CAN I ORDER SEVERAL MATS TO CHOOSE FROM?
We know it is not easy to choose between many different yoga mats. On our website, we try to give you the best possible support with detailed product descriptions, care instructions and our help pages, where you will also find our detailed mat comparison. If you still have difficulties choosing a mat - just drop us a line. This way we might be able to find the right mat for you in advance and avoid unnecessary returns, in the interest of the environment.
You can also write to us directly via our contact form. We will try to reply as soon as possible and help you find the right mat.
HOW DO I TRY A YOGA MAT?
You can get familiar with your new mat to eventually decide if it suits you. Usually, just touching the mat when it is still rolled up is enough to feel the basic material properties. If this is not enough or if the mat is wrapped in cellophane, you may also carefully open the sleeve and roll out the mat. However, in order for us to accept a return shipment, we ask you to follow these points when trying out your mat:
- Please roll out the mat on a clean surface.
- Wear clean socks when testing.
- Refrain from wiping the mat.
- Try the mat at home only and do not take it to the yoga studio.
- Limit yourself to a few calm asanas that will not make you sweat and or put any strain on the mat.
- Keep any pets away from the mat.
For hygienic reasons, we cannot accept returns if your mat shows clear signs of use - for example, visible marks, stains, sweat and care product residues, hair or similar. We also kindly ask you to not return any ReMATs.
WHAT EXACTLY IS A REMAT?
Our ReMATs are returned mats with the original sleeve removed for inspection. These mats may have blemishes, but are often brand new. In addition, they have lost none of their function. After careful inspection, the mats are reprocessed by us, provided with our ReMAT banderoles and thus reused instead of wasted. You can get them from us at a great discounted price. Help us prevent the disposal of unused products!
If you order a ReMAT, we ask you to do so with great care and to refrain from returning it. This is the only way we can offer a reasonable cycle of re-use that does not end in an endless spiral of repeated returns. Therefore, please always read the product description carefully and consult our mat review if necessary. Of course, you can always call us if you are unsure about your mat choice.
VOUCHERS & GIFT CARDS
I WANT TO PURCHASE A GIFT CARD, IS THAT POSSIBLE?
You can find our gift vouchers with preset values from 30 to €100 as well as with freely selectable values right here.
HOW DO I REDEEM A VOUCHER?
You can enter your voucher code in the last step of the ordering process in the corresponding field and activate it with the small green arrow to the right. The voucher value will then be immediately deducted from the total amount and will be displayed before you complete your order. Please note that you can only redeem one voucher code per order.
I AM A RESELLER AND WOULD LIKE TO SELL YOUR PRODUCTS. DO YOU HAVE A PRICE CATALOGUE FOR ME?
Since we are sellers ourselves, we cannot provide you with a reseller catalogue. However, if you send us specific product inquiries including the desired quantities, we will be happy to prepare individual offers for you.