FAQs

+++ Current delivery times (as of 03.04.2020) +++

We are currently putting everything in motion so that your order will be with you very soon! Due to the current situation, the processing and delivery time is currently usually 4-5 working days within Germany. To all other European countries the shipping time is currently up to 10 working days.

This is where to find our answers to the questions we get asked most frequently. If you still cannot find what you're looking for, feel free to send us a message - either via this contact form or by sending an email to info@greenyogashop.com.

+++ IMPORTANT INFORMATION ON THE CURRENT SITUATION - COVID-19 - MARCH 2020+++

What’s currently happening in the world is a new experience and a great challenge for all of us. We sympathise with all people who are already affected by the situation and take this challenging time as an opportunity to reflect on what really counts: A better future for mankind and nature. Mindfulness and solidarity are today more important than ever.

We are still here for you!

In this difficult situation we would like to let you know that we are continuously there for you. Our warehouse center is operating under increased security conditions to ensure that your order reaches you safely and quickly. To protect our shipping teams, they only work in shifts under strict hygiene and contact regulations. We still ship inside and outside Germany. Return refunds are carried out as reliably as ever, and our customer service is also available to you at the usual times. Nevertheless, due to the current situation, it can happen that occasional delivery delays may occur - in that case, we ask for your understanding. For foreign orders we ask you to check current DHL information about possible delivery restrictions in advance: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

We stay at home!

We support all measures that counteract the spread of the corona virus. Where possible, we have switched to home office. We stay at home and hope - and appeal to you - that you will do the same! This is the only way can we protect ourselves and others from infection and possibly serious consequences. We are here for you, so that especially in these times you don't have to do without your yoga.

>> ORDER, INVOICE & DELIVERY
>> YOGA MAT CHOICE
>> REMATS
>> VOUCHERS AND GIFT CARDS
>> RESELLER/YOGA TEACHER DISCOUNTS

HOW CAN I ORDER FROM YOU?
You can easily add your desired products to your shopping cart via our shop page; when you proceed to checkout, our system will guide you through the ordering and payment process. If you don't want to create a customer account, simply check the corresponding box at "I don't want to create a customer account". 

WHERE CAN I FIND MY INVOICE?
To save paper, we automatically send you your invoice by e-mail with your shipping confirmation (subject: "your order is on its way"). If you can't find the mail, check your spam or advertising folders - sometimes our mails end up in them.

HOW DO I FIND OUT WHERE MY ORDER IS RIGHT NOW?
After you have placed your order, you will automatically receive an electronic shipping confirmation with a tracking code that you can use to track your shipment online at any time. You can also find the tracking code under the respective order in your shop customer account. If the tracking code does not help you or cannot be found, please contact us and we will take care of your request.

DO YOU SHIP OUTSIDE OF GERMANY?

We want the whole world to enjoy high-quality yoga accessories - that's why we also ship abroad. Please note that additional duties, taxes and fees may apply for deliveries to non-EU countries. If your desired country of delivery is not shown in the shop, just send us a short mail and we will take care of it.

DO YOU DELIVER TO PACKING STATIONS WITHIN GERMANY?
Of course we deliver to German packing stations. Simply enter your packing station number and your DHL customer's number as well as the postcode of your packing station in the respective address fields. You can find detailed instructions here: click. Please note that yoga mats are often too large for packing stations and may not be delivered. When ordering yoga mats, we recommend that you do not use a packing station.

WHAT DOES "ORIGINAL PACKAGING" MEAN? I ONLY WANT TO RETURN A SMALL PART OF A LARGE ORDER, DO I HAVE TO USE THE ORIGINAL BOX?
Of course you don't have to use the original box. "Original packaging" only refers to the individual product packaging, not to the box in which you received your entire order. If you have a more suitable box for your return, you can of course use it - the main thing is that the items are protected from damages.

HOW DO I FIND THE RIGHT YOGA MAT? CAN I ORDER SEVERAL MATS TO CHOOSE FROM?
Of course it is not easy to choose between many different yoga mats. On our website, we try to give you the best possible support with detailed product descriptions, care instructions and our help pages, where you will also find our detailed mat comparison. If you still have difficulties choosing a mat - just drop us a line or give us a call and tell us what you want from your mat. This way we might be able to find the right mat for you in advance and avoid unnecessary returns, in the interest of the environment. You can reach us by phone as follows:

Telephone: +49 (0)4681 - 5029 888
Monday - Thursday: 9am - 6pm
Friday: 9am - 3pm

Of course you can also simply send us an e-mail to kundenservice@greenyogashop.com or write to us directly via our contact form. We will try to reply as soon as possible and help you to find the right mat for you.

HOW DO I TRY A YOGA MAT?
Of course you can get familiar with your new mat to eventually decide if it suits you. Usually, just touching the mat when it is still rolled up is enough to feel the basic material properties. If this is not enough or if the mat is wrapped in cellophane, you may also carefully open the sleeve and roll out the mat. However, in order for us to accept a return shipment, we ask you to follow these points when trying out your mat:

  • Please roll out the mat on a clean surface.
  • Please wear clean socks when testing.
  • Please refrain from wiping the mat.
  • Please try the mat at home only and do not take it to the yoga studio.
  • Please limit yourself to a few calm asanas that will not make you sweat and or put any strain on the mat.
  • Please keep any pets away from the mat.

For hygienic reasons, we cannot accept returns if your mat shows clear signs of use - for example, visible marks, stains, sweat and care product residues, hair or similar. We also kindly ask you to not return any ReMATs.

WHAT EXACTLY IS A REMAT?
Our ReMATs are returned mats from which the original sleeve has been removed. These mats have not lost any of their quality and are reprocessed by us after a careful examination, provided with our very own ReMAT sleeves and re-used instead of wasted.

If you order a ReMAT, we ask you to do so with great care and to refrain from returning it. This is the only way we can offer a reasonable cycle of re-use that does not end in an endless spiral of repeated returns. Therefore, please always read the product description carefully and consult our mat review if necessary. Of course you can always call us or send us an e-mail if you are unsure about your mat choice.

I WANT TO PURCHASE A GIFT CARD, IS THAT POSSIBLE?
You can order a gift card for pre-defined or individual amounts here. >> Learn more

HOW DO I REDEEM A VOUCHER?
You can redeem your voucher at the end of the ordering process by entering your voucher code in the respective field below the product list in the shopping cart. By clicking on the small arrow to the right, the voucher will be activated and the voucher value will be deducted from the total amount immediately. 

I AM A RESELLER AND WOULD LIKE TO SELL YOUR PRODUCTS. DO YOU HAVE A PRICE CATALOGUE FOR ME?
Since we are sellers ourselves, we cannot provide you with a reseller catalogue. However, if you send us specific product inquiries including the desired quantities, we will be happy to prepare individual offers for you.

I AM A YOGA TEACHER / PHYSIOTHERAPIST OR SIMILAR, DO I GET DISCOUNTS?
Of course you do. Please send us a short e-mail with your yoga teacher certificate or a link to your website; you will then receive your personal voucher code from us immediately. Please make sure that your mail attachments do not exceed 1 MB in size.