This is where to find our answers to the questions we get asked most frequently. If you still cannot
find what you're looking for, feel free to send us a message - either via this contact form or by
sending an email to email@example.com.
Payment & Order
WHAT PAYMENT METHODS DO YOU OFFER?
You can pay via PayPal and credit card (Master, Visa). If you want to travel all the way to our offices on the beautiful island of Föhr or in Düsseldorf, you can put the cash in our hands as well.
WHATS YOUR BANK ACCOUNT?
If you want to pay for your order by wire transfer, please send the money to following account:
Name: Greenyogashop GmbH
WHERE CAN I FIND MY INVOICE?
To save paper, we will send your invoice via email and attach it to the order confirmation.
Shipping & Delivery
HOW LONG DOES IT TAKE UNTIL I RECEIVE MY ORDER?
Our products are usually shipped the day after you submit your order. If you order before 3pm, we even ship the same day. Usually, your order should arrive within 2-3 working days.
WHICH CARRIER DO YOU USE TO SHIP MY ORDER?
We exclusively ship by DHL GoGreen. Not only will your package be delivered quickly to your home, but it will also be 100% carbon neutral - at no extra cost to you.
HOW CAN I FIND OUT WHERE MY ORDER IS RIGHT NOW?
With your order, you will automatically receive an electronic shipping confirmation with a tracking code that allows you to track your order online at any time. The tracking code can also be found in the respective order in your shop account. If the tracking code does not help you or cannot be found, feel free to contact us at firstname.lastname@example.org and we'll take care of your request.
DO YOU SHIP ABROAD AS WELL?
We want the whole world to enjoy high quality yoga accessories - that's why we ship abroad, too. Please note that deliveries to non-EU countries may incur additional duties, taxes and fees.
HOW MUCH ARE THE SHIPPING COSTS?
We will ship your parcel for free if you purchase goods above £75. The costs for shipping to other EU countries can be found in the following table: click.
Returns & Voucher
HOW CAN I RETURN A PRODUCT?
The return of an order is possible within 14 days after you received it.
Requirement: All parts are unworn, unwashed, in their original packaging and the labels have not been removed. Cosmetic products, food and fragrances must be returned unopened in their original packaging. Of course you can try out your yoga mat at home - but we only accept a return if the mat shows no traces of use.
Please put the completed return note into the package and send it back to our shipping partner Schiffer Service GmbH:
WHO BEARS THE COST FOR RETURNS?
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.
HOW CAN I MAKE A CLAIM?
We want you to be satisfied with your order. So if you suspect there is a defect on your order, you can send us a message to email@example.com – ideally adding two or three photos of the defective article as a whole (including the manufacturer's logo) and the clearly visible defect in detail (attachments not bigger than 1MB!). Given this, we can process your request as quickly as possible and, if necessary, forward it to the manufacturer.
Please note that the smell of natural rubber of yoga mats is not considered a reason for complaint. The smell will decrease after some time, but it also depends on the subjective sense of smell
everyone has. In any case, you have 14 days to decide if your new mat is right for you or not.
HOW DO I TEST A YOGAMAT?
Of course, you need to get familiar with your new mat to finally decide if it’s right for you. In order for us to accept a return shipment just in case, please note the following aspects when trying out
- Please refrain from wiping the mat with liquid (whichever).
- Please test the mat exclusively at home and do not take it to the yoga studio.
- Please limit yourself to a few calm asanas that do not make you sweat and do not put your mat to excessive stress.
Unfortunately, we cannot accept returns if your yoga mat shows clear signs of being used - like visible marks, stains, residues of welding or of any care products or the like.
I WOULD LIKE TO SEND SOMETHING TO YOU, WHATS YOUR ADDRESS?
The address for returns:
HOW DO I REDEEM A VOUCHER?
Vouchers can be redeemed in your shopping cart at the end of your ordering process. Just fill your code in the respective field. By clicking on 'Redeem voucher' the voucher value will be deducted from the total amount.
I WANT TO PURCHASE A GIFT CARD, IS THAT POSSIBLE?
You can order a gift card for pre-defined or individual amounts here. >> Learn more