Terms of Delivery

Order confirmation

1.1 The supplier must send an order confirmation for each order to the following e-mail address: order@greenyogashop.com. Pre-order orders must be confirmed within 8 weeks. All further orders must be confirmed within 5 working days.

1.2 If the order confirmation states a delivery date that differs from the order documents, greenyogashop reserves the right to cancel or change the order in question.

1.3 Changes to the information provided in the order confirmation must be communicated by the supplier promptly to the following e-mail address: order@greenyogashop.com. In this case greenyogashop also reserves the right to cancel or change the order.

1.4   The order confirmation must contain the following information:

o Name of supplier

o Recipient of delivery

o Number of pieces per single article

o Delivery dates

o Payment terms

o Discount conditions

o Order reference number supplier

o Total number of pieces per order

o Article number, description, colour/colour code, size/size code

o EAN and/or manufacturer‘s number

o WSP and if applicable RRP

o BBD – best-before date (if applicable)

o HS codes

o Weight (single item)

o Country of manufacture

 

1.5 Order confirmations must be transmitted in Excel format unless otherwise agreed.

 

Notification

2.1 Notification of pallets

2.1.1 A notification must be sent 3 working days before delivery at the latest to the following e-mail address: shippingnotice@greenyogashop.com.

2.1.2 For 3-days-deliveries, the notification must be sent at least 24 hours before delivery.

2.1.3 The notification must contain the following information:

o Number of delivery note

o Name of supplier

o Scope of delivery (number of packages)

o Delivery contents (article number, description, colour/colour code, size/size code)

o Number of items per single article

o Total number of items per delivery

o Delivery date

o Number of packages/number of pallets

o Parcel service provider/forwarding agent

 

2.2 Notification of parcels

2.2.1 A notification must be sent 3 working days before delivery at the latest to the following e-mail address: shippingnotice@greenyogashop.com.

2.2.2 For 3-days-deliveries, the notification must be sent at least 24 hours before delivery.

2.2.3 The notification must contain the following information:

o Number of delivery note

o Name of supplier

o Scope of delivery (number of packages)

o Delivery contents (article number, description, colour/colour code, size/size code)

o Number of items per single article

o Total number of items per delivery

o Delivery date

o Number of packages

o Parcel service provider

o Shipment number

 

Delivery

3.1 Delivery address

Schiffer Service GmbH

c/o greenyogashop GmbH

 

Gate 10 to 12

Industriestr. 16

D-52134 Herzogenrath

 

3.2 Delivery time window

Monday to Friday 8am-4pm

 

3.3 Delivery conditions for parcels:

3.3.1 Each delivery must contain a delivery note. The following minimum information must be included:

o Number of delivery note

o Name of supplier (name, address, e-mail address, telephone number)

o Recipient of delivery

o Number of packages

o Delivery content (item number, description, colour/colour code, size/size code, UPC/EAN code)

o Number of items per single article

o Total number of items delivered

 

3.4 Delivery conditions for pallets:

 

3.4.1 greenyogashop follows the GS1 standard regarding the loading height for pallets, therefore the following standard must be adhered to: CCG II: Loading height max. 195 cm (incl. 15 cm pallet height).

 

Permitted are:

o Euro pallets (pallet dimensions: 1200 mm x 800 mm)

o Exchange of Euro pallets is carried out according to the principle of step by step (see Cologne and Bonn agreement on pallet exchange according to DSLV).

o Ramp-capable vehicles

o Pallets must be secured with polyethylene (PE) foil to protect them from damage, slipping and unauthorised access. Only welded polypropylene (PP) straps may be used.

o A sealing strap is permitted.

o Cardboard pallet containers are permitted if individual SKUs are packed separately from each other, either by packing them in smaller cardboard boxes or by using separating cardboard within the pallet containers. 

Not permitted are:

o Half pallets and overhangs

o Sealing by means of tensioning straps with metal clips

o The use of adhesive tape, nets, black foil, plastic or polystyrene

o Mixing SKUs in cardboard pallet containers without segregation

o Side unloading of goods is not possible

 

greenyogashop reserves the right to refuse acceptance and return the goods at the supplier's expense in the following cases:

o Faulty delivery

o Late delivery

o Articles without EAN or UPC

o Delivery number discrepancies

o Missing/incorrect documents (delivery note)

o Non-compliance with packaging guidelines

Delivery – Collective Package

4.1 Goods must be delivered in collective cartons.

4.2 With more than 10 collective cartons, the goods must be delivered on Euro pallets.

4.3 The maximum weight of a collective package is 25 kg.

4.4 Heavy packages weighing 15 kg or more must always be marked as such on all 4 sides.

4.5 Items of the same brand, colour, size and model (SKU) must be grouped together in a collective package. The collective box may be filled with additional SKUs as long as it is ensured that all SKUs are grouped in one collective box.

4.6 Groupage boxes and pallets must be delivered per made-to-order delivery.

4.7 Each groupage box must be clearly marked with the following information:

o Number of delivery note

o Name of supplier

o Recipient of delivery

4.8 In case of deliveries via parcel service providers, the collective boxes must be clearly labelled per package (numbering e.g. 1-20).

4.9 The following information must be clearly visible and legible on every euro pallet:

o Number of delivery note

o Name of supplier

o Recipient of delivery

o Number of collective boxes on the pallet

o Total number of pallets and their respective number

Individual packaging of items

5.1 All individual items must be packed separately (biodegradable foil / PE, paper bags, cardboard, etc.) unless otherwise agreed. Delivery on coat hangers is not permitted.

5.2 No pricing on individual packaging.

5.3 Each individual article must be clearly marked with the following information:

o Item number, description, colour/colour code, size/size code

o Scan and readable EAN/UPC code

5.4 Article number and EAN code must be identical to the numbers/codes specified in the order confirmation.

Marketing

6.1 Image delivery and quality requirements

6.1.1 The supplier will provide greenyogashop with product images, which are in accordance with the guidelines for product images. greenyogashop cannot be held responsible for third party claims concerning image rights. The image material provided will be used in the shop and for the company's advertising purposes.

 

The following requirements apply to product images:

o Image material for display in the shop (at least 1300x1300 px)

o Isolated images (removed background)

o Model pictures

o Lifestyle images

o Brand logo jpg / png / PDF (at least 300x300 px)

o Lifestyle images for the brand page (at least 1300x600 px) and for marketing use in newsletters and the company's social media channels (at least 1080x1080 px).

6.1.2 greenyogashop must be informed of any restrictions concerning the use of the image material prior to the order confirmation via email to order@greenyogashop.com.

 

6.2 Product information

6.2.1 The supplier continuously provides the company with current product information, descriptions and other materials free of charge, including all product information that must be disclosed due to laws or regulations concerning sales or advertising for a product (material composition in percent / ingredients, etc. ). The complete data must be provided at least 2 weeks before the delivery of the goods via email to order@greenyogashop.com.

Order confirmation

1.1 The supplier must send an order confirmation for each order to the following e-mail address: order@greenyogashop.com. Pre-order orders must be confirmed within 8 weeks. All further orders must be confirmed within 5 working days.

1.2 If the order confirmation states a delivery date that differs from the order documents, greenyogashop reserves the right to cancel or change the order in question.

1.3 Changes to the information provided in the order confirmation must be communicated by the supplier promptly to the following e-mail address: order@greenyogashop.com. In this case greenyogashop also reserves the right to cancel or change the order.

1.4   The order confirmation must contain the following information:

o Name of supplier

o Recipient of delivery

o Number of pieces per single article

o Delivery dates

o Payment terms

o Discount conditions

o Order reference number supplier

o Total number of pieces per order

o Article number, description, colour/colour code, size/size code

o EAN and/or manufacturer‘s number

o WSP and if applicable RRP

o BBD – best-before date (if applicable)

o HS codes

o Weight (single item)

o Country of manufacture

 

1.5 Order confirmations must be transmitted in Excel format unless otherwise agreed.

 

 

Notification

2.1 Notification of pallets

2.1.1 A notification must be sent 3 working days before delivery at the latest to the following e-mail address: shippingnotice@greenyogashop.com.

2.1.2 For 3-days-deliveries, the notification must be sent at least 24 hours before delivery.

2.1.3 The notification must contain the following information:

o Number of delivery note

o Name of supplier

o Scope of delivery (number of packages)

o Delivery contents (article number, description, colour/colour code, size/size code)

o Number of items per single article

o Total number of items per delivery

o Delivery date

o Number of packages/number of pallets

o Parcel service provider/forwarding agent

 

2.2 Notification of parcels

2.2.1 A notification must be sent 3 working days before delivery at the latest to the following e-mail address: shippingnotice@greenyogashop.com.

2.2.2 For 3-days-deliveries, the notification must be sent at least 24 hours before delivery.

2.2.3 The notification must contain the following information:

o Number of delivery note

o Name of supplier

o Scope of delivery (number of packages)

o Delivery contents (article number, description, colour/colour code, size/size code)

o Number of items per single article

o Total number of items per delivery

o Delivery date

o Number of packages

o Parcel service provider

o Shipment number

 

 

Delivery

3.1 Delivery address

Schiffer Service GmbH

c/o greenyogashop GmbH

 

Gate 10 to 12

Industriestr. 16

D-52134 Herzogenrath

 

3.2 Delivery time window

Monday to Friday 8am-4pm

 

3.3 Delivery conditions for parcels:

3.3.1 Each delivery must contain a delivery note. The following minimum information must be included:

o Number of delivery note

o Name of supplier (name, address, e-mail address, telephone number)

o Recipient of delivery

o Number of packages

o Delivery content (item number, description, colour/colour code, size/size code, UPC/EAN code)

o Number of items per single article

o Total number of items delivered

 

3.4 Delivery conditions for pallets:

 

3.4.1 greenyogashop follows the GS1 standard regarding the loading height for pallets, therefore the following standard must be adhered to: CCG II: Loading height max. 195 cm (incl. 15 cm pallet height).

 

Permitted are:

o Euro pallets (pallet dimensions: 1200 mm x 800 mm)

o Exchange of Euro pallets is carried out according to the principle of step by step (see Cologne and Bonn agreement on pallet exchange according to DSLV).

o Ramp-capable vehicles

o Pallets must be secured with polyethylene (PE) foil to protect them from damage, slipping and unauthorised access. Only welded polypropylene (PP) straps may be used.

o A sealing strap is permitted.

o Cardboard pallet containers are permitted if individual SKUs are packed separately from each other, either by packing them in smaller cardboard boxes or by using separating cardboard within the pallet containers. 

 

Not permitted are:

o Half pallets and overhangs

o Sealing by means of tensioning straps with metal clips

o The use of adhesive tape, nets, black foil, plastic or polystyrene

o Mixing SKUs in cardboard pallet containers without segregation

o Side unloading of goods is not possible

 

greenyogashop reserves the right to refuse acceptance and return the goods at the supplier's expense in the following cases:

o Faulty delivery

o Late delivery

o Articles without EAN or UPC

o Delivery number discrepancies

o Missing/incorrect documents (delivery note)

o Non-compliance with packaging guidelines

Delivery – Collective Package

 

4.1 Goods must be delivered in collective cartons.

4.2 With more than 10 collective cartons, the goods must be delivered on Euro pallets.

4.3 The maximum weight of a collective package is 25 kg.

4.4 Heavy packages weighing 15 kg or more must always be marked as such on all 4 sides.

4.5 Items of the same brand, colour, size and model (SKU) must be grouped together in a collective package. The collective box may be filled with additional SKUs as long as it is ensured that all SKUs are grouped in one collective box.

4.6 Groupage boxes and pallets must be delivered per made-to-order delivery.

4.7 Each groupage box must be clearly marked with the following information:

o Number of delivery note

o Name of supplier

o Recipient of delivery

4.8 In case of deliveries via parcel service providers, the collective boxes must be clearly labelled per package (numbering e.g. 1-20).

4.9 The following information must be clearly visible and legible on every euro pallet:

o Number of delivery note

o Name of supplier

o Recipient of delivery

o Number of collective boxes on the pallet

o Total number of pallets and their respective number

Individual packaging of items

5.1 All individual items must be packed separately (biodegradable foil / PE, paper bags, cardboard, etc.) unless otherwise agreed. Delivery on coat hangers is not permitted.

5.2 No pricing on individual packaging.

5.3 Each individual article must be clearly marked with the following information:

o Item number, description, colour/colour code, size/size code

o Scan and readable EAN/UPC code

5.4 Article number and EAN code must be identical to the numbers/codes specified in the order confirmation.

Marketing

6.1 Image delivery and quality requirements

6.1.1 The supplier will provide greenyogashop with product images, which are in accordance with the guidelines for product images. greenyogashop cannot be held responsible for third party claims concerning image rights. The image material provided will be used in the shop and for the company's advertising purposes.

 

The following requirements apply to product images:

o Image material for display in the shop (at least 1300x1300 px)

o Isolated images (removed background)

o Model pictures

o Lifestyle images

o Brand logo jpg / png / PDF (at least 300x300 px)

o Lifestyle images for the brand page (at least 1300x600 px) and for marketing use in newsletters and the company's social media channels (at least 1080x1080 px).

6.1.2 greenyogashop must be informed of any restrictions concerning the use of the image material prior to the order confirmation via email to order@greenyogashop.com.

 

6.2 Product information

6.2.1 The supplier continuously provides the company with current product information, descriptions and other materials free of charge, including all product information that must be disclosed due to laws or regulations concerning sales or advertising for a product (material composition in percent / ingredients, etc. ). The complete data must be provided at least 2 weeks before the delivery of the goods via email to order@greenyogashop.com.